**Refunds & Returns Policy**
**Overview**
This Refunds & Returns Policy applies to all purchases made on Town Rush (townrush.co.za), operated by All in one town (Pty) Ltd (Reg: 2022/543936/07). We comply with the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA) to ensure a fair shopping experience.
For any return requests, contact us at **info@townrush.co.za** with your order number and details of the item.
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**1. Cooling-Off Period (Change of Mind)**
Under Section 44 of ECTA, you are entitled to cancel your purchase within **7 days** of receiving your items for a refund, subject to the following:
* **Condition:** Items must be unopened, unused, complete, and in their original, undamaged packaging.
* **Shipping Fees:** You are responsible for the courier/shipping cost to return the item to us. Original delivery fees are non-refundable.
* **Exclusions:** Customized goods, unsealed software/media, or personal hygiene products cannot be returned for a change of mind.
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**2. Defective, Damaged, or Incorrect Goods**
Under Section 56 of the CPA, if an item arrives damaged, is incorrect, or develops a manufacturing fault within **6 months** of purchase:
* **Notification:** Contact us immediately upon discovering the fault, including photos or video proof of the issue.
* **Return Shipping:** We will arrange and cover the cost of collecting the item via our courier network.
* **Resolution Options:** Once inspected and confirmed defective, you can choose between:
* A **full refund** to your original payment method.
* A **replacement** unit (subject to stock availability).
* A **repair** of the item.
*Note: Faults resulting from normal wear and tear, misuse, unauthorized alterations, or failure to follow product care instructions do not qualify as defects.*
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**3. Inspection & Processing Time**
* **Inspection:** Once received at our facility, returned items are inspected within **2 to 4 business days**.
* **Refund Payouts:** Approved refunds are processed via the original payment gateway or direct EFT within **5 to 7 business days** following inspection.
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**4. Returns Process Step-by-Step**
1. Email **info@townrush.co.za** stating your order number, the item(s) you wish to return, and the reason.
2. Wait for confirmation and collection instructions from our team.
3. Securely pack the product in its original packaging to prevent damage during transit.
